My test site at Media Temple was down and their Support team took care of me. What do you think of their response?

Just as I was preparing my first post on uptime and response time for my 3 test sites, Media Temple goes down. I’m gonna let this run and see when they realize I’m down.

I can pay a little bit less for hosting, or I can pay a reasonable fee for excellent web hosting and technical support. I’m not cutting coupons for my website. It’s way too important.