I’ve been down for 38 minutes now, and normally I’d be all over the Support team, but I don’t want to call Media Temple support just yet. I want to see if and how Media Temple resolves this outage.

I’ve got an ‘Error establishing a database connection’ on my site.

That’s a weird error considering I’m on their GRID hosting, but I guess their MySQL databases are a little less redundant than I’d hoped.

I see that my permanent account website is up and live, so I think it is a problem solely with my db server.

I was first alerted by Pingdom at 1:22am – it’s now 2:14am and nothing’s changed. My site is still down.

Oh this is good! I love downtime to test a hosting company. Come on, Media Temple, you can fix it, I know you can.

But just in case, I’ve got Media Temple’s Support line: (877) 578-4000 24/7 Support

C’mon guys…

UPDATE: Pingdom alerted me that my test site was down at 1:22:54AM and back up at 6:42:54AM. No word yet from Media Temple (it’s now 7:30pm) so I submitted a Support request for them to follow up with me.

Here’s my note:

Hi - my site, a WordPress blog, experienced 5 hours and 20 minutes of downtime last night (http://blog.seo510.com/). The error message on the site was ‘Error establishing a database connection’.

My monitoring alerted me to the problem and I was hoping that your internal monitoring would alert you to the problem, and then that you’d resolve the error quickly.

5 hours 20 minutes is a long time, I’m sure it’s WELL PAST your SLA.

What was the issue?
Why is there no status message or email notification to me about this problem?
How will I be compensated for this downtime?

My monitoring is here:

(Homepage – monitors http://blog.seo510.com/)

(Webmaster category – monitors http://blog.seo510.com/category/webmaster/)

regards,

Charlie

I can’t wait for their reply!

charlie

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